Why can't I access Blackboard?

There could be a number of reasons.

  1. Your course may not be using Blackboard. Look up the course here.
  2. Are you sure you are using the correct login information?
  3. Have you checked your browser?
  4. Have you done all the Windows updates?
  5. Have you checked your computer for spyware?
  6. Your course may have not been created yet.
  7. Are you trying to access your course before the first day of classes?
  8. When did you register? It takes 24 to 48 hours to be enrolled if you registered late.
  9. When did your professor request the course? It takes 24 to 48 hours for students to be enrolled in a course if the professor requested the course late.

For further assistance, contact the IT Support Center:

By Phone or Text - Call in or text the Help Desk at (713) 743-1411
8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays)

 Chat hours are listed below:
Monday - Friday: 08:00 AM - 08:00 PM CDT
Saturday - Sunday: Closed


Created: Jan 14, 2004 - 1:57am Updated: Sep 10, 2018 - 5:26am Author: UIT Support Center Article: 871
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