I removed my Duo-Protected University of Houston account on my phone and now I want to reactivate it. How can I do that?
  1. Go here Two Factor Authentication (2FA) Portal or AccessUH  Note: if you selected the Remember me for 30 days please use an incognito window or a private browser when trying to sign into AccessUH
  2. Sign in using your CougarNet credentials.  
  3. Select My Settings & Devices. 
  4. You will be asked to verify your device by choosing an authentication method.  
  5. Click Login. 
  6. Click Device option. 
  7. Click Activate Duo Mobile.  
  8. Select the type of phone (Android, iOS or Windows). 
  9. Click Continue. 
  10. Select I have Duo Mobile installed. 
  11. Open the Duo Mobile app. 
  12. Click the + symbol (Note: you can also click the Email an activation link instead). 
  13. Point the camera to the barcode/QR code. 
  14. Click Continue. 

You can also contact the UIT Support Center to activate your device: 

In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons) from 8:00 a.m. to 8 p.m., Monday through Friday (except university holidays).

By Phone or Text - Call in or text the Help Desk at (713) 743-1411

8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).

Chat hours are listed below

Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT

Saturday - Sunday: Closed


Via the Web -

• Get Help - Find answers to frequently asked questions.

• Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday

• Online Help Form - Request IT support using the online support case creation.

By Email - Send your problem or question to uitsupport@uh.edu 

Created: Aug 13, 2020 - 7:7am Updated: Mar 21, 2024 - 1:41am Author: UIT Support Center Article: 3165
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