I'm using a Duo Hardware token for Two-Factor Authentication, and it's not working. What should I do?

Your Duo Hardware token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. In some cases, this can happen by accident if the Duo Hardware token is stored next to other objects in a pocket, backpack, etc. Your administrator will ask you to generate three passcodes in a row and can attempt to resynchronize the Duo Hardware token.  


Contact the UIT Support Center for assistance with that process. 


IT Support Center: 


In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons ) from 8:00 a.m. to 8 p.m., Sunday through Saturday (except university holidays). 


By Phone or Text - Call in or text the UIT Support Center at (713) 743-1411 

8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays). 


Chat hours are listed below 

Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT 

Saturday - Sunday: Closed 


Created: Jul 28, 2020 - 10:51am Updated: Aug 18, 2020 - 11:4am Author: UIT Support Center Article: 3129
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