Your Duo Hardware token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. In some cases, this can happen by accident if the Duo Hardware token is stored next to other objects in a pocket, backpack, etc. Your administrator will ask you to generate three passcodes in a row and can attempt to resynchronize the Duo Hardware token.
Contact the UIT Support Center for assistance with that process.
IT Support Center:
In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons ) from 8:00 a.m. to 8 p.m., Sunday through Saturday (except university holidays).
By Phone or Text - Call in or text the UIT Support Center at (713) 743-1411
8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).
Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT
Saturday - Sunday: Closed
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