If you expected to receive an authentication request and one hasn't shown up in Duo Mobile, try leaving and returning to the Duo app, as this can "fetch" the notification. Closing or force quitting the app and reopening it will also fetch the notification. You may also try swiping down from the top of the phone screen to check the notification center. Also check the Duo Mobile app notifications on your phone ensure notifications are enabled.

If you still have questions or need assistance, please contact the UIT Support Center via live chat or 713-743-1411.