My Hardware Token for the Two-Factor Authentication system isn’t working, can you please help?

Contact the IT Support center at 713-743-1411 or via Live Chat if your token stops working or if you can't log in with the passcodes it generates. 

Your token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. In some cases, this can happen by accident if the token is stored next to other objects in a pocket, backpack, etc. Your administrator will ask you to generate three passcodes in a row and can attempt to resynchronize the token. 

Created: Jul 28, 2020 - 8:2am Updated: Aug 13, 2020 - 8:11am Author: UIT Support Center Article: 3094
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