I am using Microsoft Internet Explorer and the Two-Factor Authentication Prompt does not display correctly.

For the best results we do not recommend using Internet Explorer's Compatibility View with Two-Factor Authentication. You may be able to turn off Compatibility View yourself. 


From the Address bar: 

If the Compatibility View button  displays in the Address bar to the right of the page address, you can click the button to exit Compatibility mode. 


From the Internet Explorer Tools Menu: 

In the Internet Explorer browser window press the Alt key to display the menu bar. Navigate to Tools → Compatibility View settings and make one or more of the following changes: 

  • Remove the website where you use Two-Factor Authentication from the "Websites you've added to Compatibility View" 
  • Uncheck the "Display all websites in Compatibility View" option if present and enabled. 
  • Uncheck the "Display intranet sites in Compatibility View" option. 

Click the Close button to save your change. 

Contact the IT Support center at 713-743-1411 or via Live Chat if the Duo Prompt continues to display incorrectly. 

Created: Jul 28, 2020 - 8:1am Updated: Jul 29, 2020 - 4:23am Author: UIT Support Center Article: 3092
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