The “Remember me for 48 Hours” option is grayed out. How can I activate it?

If you set the Two-Duo authentication method default to automatically send a push, you will need to disable this setting before activating the “Remember me for 48 hours” option. Here’s how: 

  1. Click cancel on your push request. 
  1. Check the “Remember me for 48 hours” box. 
  1. Authenticate using one of the following options:  
  1. Generate a passcode by clicking the down arrow (located in the upper right-hand corner on the Duo app on your smartphone) or by pressing the green button on your token/fob.  Enter the six-digit passcode in the Multi-Factor Authentication portal. OR 
  1. Click Send Me a Push in the Multi-Factor Authentication portal. Go to the Duo app on your smartphone or tablet and Accept the push. 
  1. If you have questions, please contact the UIT Support Center via live chat or 713-743-1411. 
Created: Jul 28, 2020 - 7:59am Updated: Jul 28, 2020 - 8:1am Author: UIT Support Center Article: 3090
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