How can I add a delegate to answer my calls in Microsoft Teams?

You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.

 

Add a delegate

  1. Go to your profile picture at the top of the app and select Settings > General.

    Profile pic menu
  2. Under Delegation, select Manage delegates.

    General settings

    Note: If you don't see any options for delegation in your settings, it's likely because you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.

  3. Click Your delegates and type the person's name in the Add a delegate box.

  4. When you add a delegate, you'll see some permissions settings. In addition to enabling your new delegate to make and receive calls on your behalf, you can also let them change your call and delegate settings for you. Select the permissions you want to give them and click Save

  5. Your delegate will receive a notification letting them know about their new status.

Your new delegate will now appear in your delegates list, and this list will be a default selection in your call forwarding and simultaneous ring options.

  • Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward to option.

  • Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ring menu.

    Notes: 

    • Delegates can see when you’re on a call and who it’s with.

    • Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.

Created: May 29, 2020 - 10:24am Updated: May 29, 2020 - 10:24am Author: UIT Support Center Article: 3032
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