Make sure the wi-fi is enabled on your device and log on with your CougarNet userid and password. Try forgetting the UHSecure network and re-adding it. Visit our UH Wi-Fi Networks website for more information.

For additional help contact UIT Support.

IT Support Center:

In Person - Visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center from

8:00 a.m. - 8:00 p.m., Monday through Friday (except university holidays)

 By Phone - Call the Help Desk at (713) 743-1411

8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays)

By Text - Text the Help Desk at (713) 743-1411

8:00 a.m. - 8:00 p.m., Monday through Friday (except university holidays)

 Chat hours are listed below 

Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT

Saturday - Sunday: Closed