For help with your CougetNet account contact the IT Support Center.

Note- Sometimes accounts are disabled because you are no longer affiliated with the university. You can review the Computer Account Best Practices policy for more details.

 IT Support Center:

In Person - Visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center from 8:00 a.m. to 8 p.m., Monday through Friday (except university holidays).

By Phone - Call the Help Desk at (713) 743-1411

8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).

 By Text - Text the Help Desk at (713) 743-1411

8:00 a.m. - 8:00 p.m., Monday through Friday (except university holidays).

 Chat hours are listed below

Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT

Saturday - Sunday: Closed

 Via the Web -

• Get Help - Find answers to frequently asked questions.
• Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday
• Online Help Form - Request IT support using the online support case creation.

By Email - Send your problem or question to uitsupport@uh.edu.