My CougarNet account is disabled and I need it re-activated.

For help with your CougetNet account contact the IT Support Center.

Note- Sometimes accounts are disabled because you are no longer affiliated with the university. You can review the policy here 


IT Support Center:

In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons ) from 8:00 a.m. to 8 p.m., Sunday through Saturday (except university holidays).

By Phone or Text - Call in or text the Help Desk at (713) 743-1411

8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).


Chat hours are listed below

Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT

Saturday - Sunday: Closed


Via the Web -

  • Get Help  - Find answers to frequently asked questions.
  • Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday
  • Online Help Form  - Request IT support using the online support case creation.

By Email - Send your problem or question to


Created: Apr 21, 2020 - 4:46am Updated: Apr 21, 2020 - 4:54am Author: UIT Support Center Article: 2965
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