For help with your CougetNet account contact the IT Support Center.
Note- Sometimes accounts are disabled because you are no longer affiliated with the university. You can review the policy here
IT Support Center:
In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons ) from 8:00 a.m. to 8 p.m., Sunday through Saturday (except university holidays).
By Phone or Text - Call in or text the Help Desk at (713) 743-1411
8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).
Chat hours are listed below
Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT
Saturday - Sunday: Closed
Via the Web -
- Get Help - Find answers to frequently asked questions.
- Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday
- Online Help Form - Request IT support using the online support case creation.
By Email - Send your problem or question to firstname.lastname@example.org.
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