Use the Password Wizard CougarNet Lookup to search for your Cougarnet ID. 

If you’re unable to retrieve your Cougarnet ID there are several ways to contact the Information Technology Support Center:

In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons) from 8:00 a.m. to 8 p.m., Monday through Friday (except university holidays).

By Phone - Call into the Help Desk at (713) 743-1411
8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).

By Text - Text the Help Desk at (713) 743-1411
8:00 a.m. - 8:00 p.m., Monday through Friday (except university holidays).

Chat hours are listed below

Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT
Saturday - Sunday: Closed

Via the Web -
• Get Help - Find answers to frequently asked questions.
• Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday
• Online Help Form - Request IT support using the online support case creation.

By Email - Send your problem or question to uitsupport@uh.edu.