Use the Password Wizard CougarNet Lookup to search for your Cougarnet ID.
If you’re unable to retrieve your Cougarnet ID there are several ways to contact the Information Technology Support Center:
In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons) from 8:00 a.m. to 8 p.m., Sunday through Saturday (except university holidays).
By Phone or Text - Call in or text the Help Desk at (713) 743-1411
8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).
Chat hours are listed below
Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT
Saturday - Sunday: Closed
Via the Web -
• Get Help - Find answers to frequently asked questions.
• Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday
• Online Help Form - Request IT support using the online support case creation.
By Email - Send your problem or question to firstname.lastname@example.org.
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