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If you’re unable to retrieve your Cougarnet ID there are several ways to contact the Information Technology Support Center:
In Person visit us at Tech Commons located at the back entrance of the MD Anderson Library, across from the Student Center ( View map to Tech Commons) from 8:00 a.m. to 8 p.m., Sunday through Saturday (except university holidays).
By Phone or Text - Call in or text the Help Desk at (713) 743-1411
8:00 a.m. - 8:00 p.m., Sunday through Saturday (except university holidays).
Chat hours are listed below
Monday - Friday: 8:00 a.m. - 8:00 p.m. CDT
Saturday - Sunday: Closed
Via the Web -
• Get Help - Find answers to frequently asked questions.
• Live Chat - Chat with a support agent, 8 a.m. to 8 p.m., Monday through Friday
• Online Help Form - Request IT support using the online support case creation.
By Email - Send your problem or question to firstname.lastname@example.org.
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