How do I reset my password for Microsoft 365? The option is grayed out online.

You should be able to change your CougarNet password ONLY if you are already logged into Microsoft 365 online or you know your cougarnet password.

 If you do not know the password, reset it using the CougarNet Password Wizard. Once your password is changed through the wizard please allow up to 15 minutes for it to change in Microsoft 365.



1.   Go to http://uh.edu/password 


2.   Enter CougarNet ID.


3.   Check I'm not a Robot.


4.   Click Next.





5.   Click Forgot your password?




6.     Answer the security questions.

7.     Click Submit Answers. (If you are asked for your date of birth, make sure to include the slashes.)





8. Click Next.




9. Select the email you want the password to go to.


10. Click Submit and Process.




Note: This is the page with detailed information on when the password will be ready.













Created: Aug 19, 2014 - 6:36am Updated: Mar 30, 2023 - 9:8am Author: UIT Support Center Article: 2702
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