How do I determine what is causing the lockout?

More than likely the lockout is caused by a stored password on a computer or mobile device.


Mobile Devices (smartphone, tablet, laptop, etc.)

  1. Turn off all of your mobile devices and wait 5 minutes. If the lockout happens before you power them back on, you most likely have a mobile device you forgot about, and it is probably the source of the lockout.  
  2.  If after 5 minutes your account is not locked out, turn on your mobile devices one at a time in 5 minute intervals. If the lockout happens after a particular device is powered on, check that device for each of the following:

Exchange Email: Verify that your e-mail application or program is using your current password. You will either be asked for your password when you try to access your E-mail, or you will need to change it in your e-mail settings.


UHSecure Wireless Network: UHSecure holds your Cougarnet username and password to automatically connect you to UHSecure. Try and change the password in the device network settings. If you are unable to access the network settings, delete the UHSecure profile from your mobile device and reconnect.


NOTE: UHSecure will only cause a lockout when the mobile device is on campus and within range of the UHSecure wireless network. If you are performing troubleshooting while off campus, be aware that the lockout problem may not occur again until the device is back on campus and trying to connect to UHSecure.


VPN: If you have a VPN application on your device, it may be setup to log on automatically. Delete the old password and enter your current password.


Web Browser:  You may have stored your CougarNet username and password on a website. Delete the saved passwords from the preferences or tools menu of your browser. (Security Alert: Never save your CougarNet username and password on a website.)

 
Desktop Workstation

  1. Shared Drives: shared drives store your CougarNet username and password to reconnect you to the drives. Disconnect from any mapped drives and then remap them with your current password.
  2. Shared Printers: shared printers store your CougarNet username and password to access printers. Delete any shared printers from your system and then add them back with your current password.
  3. Web Browser: You may have stored your CougarNet username and password on a website. Delete the saved passwords from the preferences or tools menu of your browser. (Security Alert: Never save your CougarNet username and password on a website.)

 

Created: Aug 16, 2013 - 10:54am Updated: Feb 18, 2019 - 2:51am Author: UIT Support Center Article: 2672
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