The Global Address List (GAL) in Microsoft Outlook client contains the email addresses of all UH employees. The email address can be the @uh.edu which is your UH Email Alias or it can be your @central.uh.edu address, which is your Exchange. For example:

Once an @central.uh.edu is created, the GAL will always show your @central.uh.edu address and your @uh.edu address will no longer be shown. Therefore, when a Sender pulls up your name in the GAL to write to you, it remembers to associate your name with the email address in the GAL. When you receive an @central.uh.edu and the email address changes, the next time the Sender writes to you, it will associate the @uh.edu address with your name instead of the new @central.uh.edu.

This is an inherent behavior of the Microsoft Outlook client. To clear the client�s memory or cache so that it picks up the new address, you will need to do the following:

1. Begin to enter the persons email address in the �To:� field, but do not complete the entry.

2. An address or list of addresses will appear. Look for the users xxxx@uh.edu address and delete it.

3. To delete the address, navigate to the highlighted address, press the �X� on the right or the Delete key.

4. Now type in the users xxxx@uh.edu completely in the �To:� field and send the message.

For a pdf version of these instructions, download the attachment.

NOTE: The attachments are in PDF format. If you do not have Adobe Acrobat Reader, you can download it from the Adobe Reader download page.