How to review Get Help pairs that are due for review.


Please review the RightNow pairs that are slated for Review and follow these instructions:
1. Review the pair
**DO NOT double click the messages in the Session Console - always open pairs within the Answer Console
2. Make changes if needed
3. Spell check
4. Choose a new Review On date
5. Change status to Proposed
6. Assign to Mary Dula
7. Save
8. Clean all messages out of your Session Console

When editing is complete on the pair, it will be made public and assigned back to you:
1. Open RightNow
2. Look at each pair in question (if your RightNow message box was cleaned out, each message will be in there)
**DO NOT double click the messages in the Session Console - always open pairs within the Answer Console
3. There are only two choices once you open the pair
a. Status is Public
b. Status is Proposed
4. If Status is Public, ignore it – your part is done
5. If Status if Proposed, that means there is some question or problem with the pair and need input from you before publishing it
6. Follow the same process as above in order to Review the pair - this starts the process over again
7. Clean all messages out of your Session Console

Created: May 18, 2006 - 3:40am Updated: Jan 26, 2011 - 10:24am Author: Web Technologies Article: 1354
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